2024·AI Mobile + Web·Northwind Logistics
Northwind AI
An AI dispatch assistant that routes drivers, answers customer queries and flags delays before they escalate.
Challenge
Dispatchers spent hours on repetitive calls while drivers missed time-sensitive route changes.
Solution
We built an AI agent layer on top of their TMS with voice + chat interfaces and human handoff when confidence drops.
Results
62% fewer dispatch calls
18 min saved per shift
iOS + Android shipped
OpenAIReact NativePythonWebRTC